Complaints posted on Website spark lawsuit

DALLAS, Ga. — When Alan and Linda Townsend were unhappy with the sprayed-on siding applied to their house, the frustrated couple launched a Web site to complain and to give other unsatisfied customers a forum. 

Visitor postings to the Web site said the product, Spray on Siding, cracked, bubbled and buckled. For their efforts, the Townsends got slapped with a lawsuit by the product's maker. The federal case may help shape the boundaries of online speech.

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Story by Charles Odum